Privacy policy

1. INFORMATION WE COLLECT

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site, make a purchase, or when you choose to participate in various activities related to the Site (such as online chat and message boards).

Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site.

Data From Social Networks: User information from social networking sites, such as [Facebook, Google+, Instagram, Pinterest, Twitter], including your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you connect your account to such social networks.

2. USE OF YOUR INFORMATION

Having accurate information about you permits us to provide you with a smooth, efficient, and customised experience. Specifically, we may use information collected about you via the Site to:

Email you regarding your enquiry
Send you a newsletter.
Fulfil and manage your requests for products and services.
Improve the Site and user experience.
Monitor and analyse usage and trends to improve your experience with the site.
Respond to product and customer service requests.

3. DISCLOSURE OF YOUR INFORMATION

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Marketing Communications: With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

4. SECURITY OF YOUR INFORMATION

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. POLICY FOR CHILDREN

We do not knowingly solicit information from or market to children under the age of 13. If we learn we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as soon as possible.

6. CHANGES TO THIS PRIVACY NOTIVE

We may update this Privacy Notice from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Notice on our Site. You are advised to review this Privacy Notice periodically for any changes.

7. CONTACT US

If you have questions or comments about this Privacy Notice, please contact us at:

Address: Hera Waterproofing Ltd, Edmund House, 12-22 Newhall Street, Birmingham, B3 3AS.
Email: info@herawaterproofing.co.uk
Phone: 01218288953

WEBSITE DISCLAIMER

The information on this website is provided for general informational purposes only. While Hera Waterproofing Ltd strives to keep the information current and accurate, we make no representations or warranties of any kind, either express or implied, regarding the completeness, accuracy, reliability, suitability, or availability of the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is strictly at your own risk.

We will not be liable for any loss or damage, including without limitation indirect or consequential loss or damage, or any loss or damage whatsoever arising from the loss of data or profits in connection with the use of this website.

This website may contain links to other websites that are not controlled by Hera Waterproofing Ltd. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply endorsement or approval of the views expressed within them.

Every effort is made to keep the website running smoothly. However, Hera Waterproofing takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Redistribution or reproduction of any part or all of the contents in any form is prohibited except for the following:

You may print or download extracts to a local hard disk for your personal and non-commercial use only.
You may copy the content to individual third parties for their personal use, provided you acknowledge the website as the source of the material.

You may not, without our express written permission, distribute or commercially exploit the content. Additionally, you may not transmit or store it in any other website or other form of electronic retrieval system.

TRANSACTION STATEMENT

By making a purchase on Hera Waterproofing Ltd ("we," "our," "us"), you agree to the following terms and conditions regarding transactions:

Order Confirmation:

When you place an order on our website, you will receive an email confirmation. This email will include details of the items purchased, the total cost, and a transaction ID.
Your order represents an offer to purchase, which is accepted by us when we send you an email confirmation.

Pricing and Payment:

All prices are listed in GBP and are inclusive of applicable taxes unless stated otherwise.
Payment must be made at the time of purchase using the payment methods provided on our website.
We reserve the right to refuse any transaction or order at our discretion.

Billing Information:

You agree to provide current, complete, and accurate purchase and account information for all purchases made on our website.
You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.

Shipping and Delivery:

Shipping costs and delivery times vary depending on the shipping method selected and your location. Details are provided during the checkout process.
We aim to dispatch all orders within 3-5 business days. However, delivery times are not guaranteed and may be affected by external factors.

Returns and Refunds:

We accept returns and provide refunds in accordance with our Return Policy, which is available on our website.
To initiate a return, you must contact our customer support team within 28 days of receiving your order.

Transaction Security:

We implement measures to ensure the security of your personal and payment information during the transaction process. However, we cannot guarantee that unauthorised third parties will never be able to defeat those measures or use your information for improper purposes.

Dispute Resolution:

Any disputes arising from transactions conducted on our website will be resolved in accordance with our Dispute Resolution Policy, which is part of these terms and conditions.

Limitation of Liability:

In no event will we be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your transaction, including but not limited to, loss of data, profits, or any other damages.

Modification of Terms:

We reserve the right to modify these transaction terms and conditions at any time. Changes will be posted on this page, and your continued use of our website following the posting of changes constitutes your acceptance of such changes.

Contact Information:

For any questions or concerns regarding your transaction, please contact our customer support team at - Email: info@herawaterproofing.co.uk or Phone: 01218288953

By completing a transaction on our website, you acknowledge that you have read, understood, and agree to be bound by these transaction terms and conditions.